Shipping Policy

Last Updated: September 3, 2026

Thank you for shopping with The Duty Hut. We appreciate your business and are committed to getting your order to you as quickly and reliably as possible. Please review our shipping policy below before placing your order.

Shipping Locations

The Duty Hut currently ships only within the United States and U.S. territories.

Eligible destinations include:

• All 50 U.S. states
• District of Columbia
• Puerto Rico
• Guam
• U.S. Virgin Islands
• American Samoa
• Northern Mariana Islands
• Eligible U.S. military addresses (APO/FPO/DPO), when supported by the shipping carrier

At this time, The Duty Hut does NOT offer international shipping outside of the United States and U.S. territories.

However, time for shipment to arrive may be increased up to 2-3 week depending on the country of origin. 

Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Business days are Monday through Friday, excluding federal holidays. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during holidays, sales, product launches, or periods of unusually high order volume.

Shipping Rates

Shipping costs are calculated and displayed at checkout before your order is completed. Rates may vary based on your shipping destination, package size, weight, and selected shipping method.

Free-shipping offers or promotions, when available, are subject to the terms provided with the applicable promotion.

Estimated Delivery Times

Delivery times vary depending on the destination and shipping carrier. Any delivery estimates provided at checkout begin after your order has been processed and shipped.

Orders shipped to Alaska, Hawaii, U.S. territories, and APO/FPO/DPO addresses may require additional transit time.

Delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

Order Tracking

When tracking is available, The Duty Hut will provide a shipping confirmation with tracking information after your order has shipped.

Please allow up to 24–48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you discover an error in your shipping information, please contact The Duty Hut as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee changes once an order has entered processing or has been shipped.

The Duty Hut is not responsible for delays, failed deliveries, or returned packages resulting from incorrect or incomplete shipping information provided by the customer.

Lost, Stolen, or Damaged Packages

Once an order has been transferred to the shipping carrier, delivery may be affected by circumstances outside of The Duty Hut's control.

If tracking shows that your package has been delivered but you cannot locate it, please check around the delivery location, with members of your household or neighbors, and contact the shipping carrier.

If your package arrives damaged or appears to have been lost during transit, please contact The Duty Hut promptly with your order number, tracking information, and photographs of any damage when applicable. We will review the situation and assist with the appropriate next steps.

Shipping Delays

The Duty Hut is not responsible for delays caused by circumstances outside of our reasonable control, including severe weather, natural disasters, carrier disruptions, transportation delays, holidays, incorrect addresses, or other unforeseen circumstances.

We will make reasonable efforts to assist customers experiencing shipping issues.

Returned Packages

Packages returned to The Duty Hut due to an incorrect or incomplete address, unsuccessful delivery attempt, refusal of delivery, or failure to retrieve the package may require additional shipping charges before the order can be shipped again.

Original shipping charges may be non-refundable where permitted by applicable law.

Questions About Shipping

If you have questions regarding an order, delivery, or this Shipping Policy, please contact The Duty Hut using the contact information provided on our website.